IT Help Desk Support

Cloud based computing is the super highway to the future of information technology and its workers. It paved the way for the wireless and borderless workers, The future of IT is in the cloud.

At the end of the day, it is all about your customers and your end users. Whether it is your new software application roll-out or your on-going tech support for you customers or your employees; someone has to be there to help them. The cost of providing such service is enormous. Fortunately, with the advance remote connection technology, you can hire a whole team for the cost of just one locally. The key question here is that how can you cut costs while improving your services to your end users? It doesn’t cost you a penny to find answer to this important question. At least at the end, you can see what are your choices. CyberMerce’s end to end user tech support include, but not limited to, the following:


  • Software & Hardware Application Support
  • Email Support
  • Live Chat Support
  • Customer Query
  • On-call Dispatch Service
  • Technical Problem Resolution
  • Installation/Configuration Support
  • Product Inquiry & Registration
  • Broadband & Network Support
  • Managed Mobility Support
  • Messaging System Support
  • Remote Diagnostic Services
  • Remote IT Support Services
  • Product Testing
  • Bug Fixing
  • Service Pack and Database Upgrades
  • Warranty Activation & Management
  • Complaint Handling & Dispute Resolution
  • Trouble Ticket Management & Support


Why CyberMerce? It is all about service, security, and saving cost. The average cost of just one in-house IT Help Desk Specialist costs about $50,000 for both salary and benefits. That comes out to be around $25 per hour based on a 40 hour work week and 52 weeks per year.


With CyberMerce, you can slash this budget in half and get a team of IT specialists (not just one) that are available to you 24/7 days a week, 365 days a year. But cost cutting IS NOT what CyberMerce is only about. We are also about our ability to deliver better service, quality, and security for your IT support.


Get a FREE Cost-Benefit-Analysis by scheduling a FREE consultation Now!